Refund & Cancellation Policy

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Refund & Cancellation Policy

Last Updated: August 27, 2026

Sewa Bhav Foundation (“Sewa Bhav Foundation”, “we”, “our” or “us”) is committed to transparency and responsible management of donations and other payments received through our website and official channels.

This Refund & Cancellation Policy explains the circumstances in which a refund or cancellation request may be considered.

1. Donations and Contributions

Donations and financial contributions made to Sewa Bhav Foundation are voluntary and are intended to support the Foundation’s charitable objectives, social impact initiatives and community-focused activities.

Unless otherwise stated, a successful donation or contribution is considered final. However, refund requests may be reviewed in exceptional circumstances as described in this Policy.

2. Refund Eligibility

As a general policy, donations are non-refundable.

However, Sewa Bhav Foundation may consider a refund request in circumstances such as:

  • Duplicate transactions.
  • An incorrect donation amount entered unintentionally.
  • A technical or payment processing error.
  • An unauthorized or erroneous transaction, subject to reasonable verification.
  • Any other exceptional circumstance that Sewa Bhav Foundation considers appropriate for review.

Submitting a refund request does not guarantee that a refund will be approved.

3. How to Request a Refund

If you believe that a transaction requires review, please contact us as soon as reasonably possible and preferably within 7 working days of the transaction.

Please provide the following information, where available:

  • Donor or contributor’s full name.
  • Email address or mobile number used for the transaction.
  • Transaction ID, payment reference number or other relevant transaction details.
  • Date and amount of the donation or contribution.
  • Reason for the refund request.

Additional information may be requested where reasonably necessary to verify the transaction and review the request.

4. Review and Refund Processing

Each refund request will be reviewed based on the circumstances of the transaction and the information available.

Where a refund is approved, we will make reasonable efforts to process it through the original payment method, wherever possible.

The time required for a refund to be completed may vary depending on:

  • The payment method used.
  • The payment gateway or financial institution involved.
  • Verification requirements.
  • Banking or transaction processing timelines.

Sewa Bhav Foundation may approve or decline a refund request after reviewing the relevant circumstances and available information.

5. Cancellation of Recurring Contributions

Where recurring or monthly contribution arrangements are available, a supporter may request the cancellation of future contributions before the next scheduled payment or billing cycle.

Cancellation of future contributions does not ordinarily reverse or refund payments that have already been successfully processed, except where a refund is separately approved under this Policy.

Where a recurring payment is processed through a third-party payment provider, the cancellation process may also be subject to the procedures or requirements of that provider.

6. One-Time Contributions

Once a one-time donation or contribution has been successfully processed, it generally cannot be cancelled.

However, requests relating to duplicate transactions, incorrect amounts, technical errors or other exceptional circumstances may be reviewed in accordance with this Policy.

7. Third-Party Payment Services

Payments or donations may be processed through third-party payment gateways or other authorized payment service providers.

Such transactions may also be subject to the terms, conditions and policies of the relevant payment service provider.

Sewa Bhav Foundation is not responsible for delays, technical issues or other matters arising solely from the independent systems or processes of third-party payment providers, although we may reasonably assist in reviewing transaction-related concerns where appropriate.

8. Changes to This Policy

Sewa Bhav Foundation may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our payment processes, organizational practices or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

9. Contact Us

For refund, cancellation or transaction-related queries, please contact:

Sewa Bhav Foundation

Email: info@sewabhav.org
Website: www.sewabhav.org